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Old 11-09-2008, 09:56 PM   #1
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Join Date: Nov 2008
Posts: 6
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Default Support center - ticket managment.

It would be great if the given ticket could be assigned to the given administrator. Assuming there are administrator accounts:
- superuser
- technical support
- help center
- accounting
- etc.

Superuser should be able to assign given ticket to any other account responsible for solving the given problem. In short, somekind of the access levels should be used. Notification about the new ticket should be displayed only to the account the ticket was assigned to.

What do you think about it guys?

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