Support center

RacoonCityHost · 03-10-2017, 10:52 AM

I like how your ISPsystem's support center is configured (I mean per incident support), but I want to charge a client's account for every ticket. Our customers pay for technical support provided once a month + support incident cost may vary depending on a task. Can we configure it in BILLmanager?
Can I generate an invoice for a client?

ksenya · 03-10-2017, 01:27 PM

Quote:

Can we configure it in BILLmanager?

Navigate to Clients --> Payments -> Check the "Allow post-paid services" box. You will be able to charge a client directly in the ticket. Client will have negative balance on his account, and on the 1st of the next month a new invoice will be generated for him.

Quote:

Can I generate an invoice for a client?

Yes, you need to drill down to the user level --> Payments --> Add new payment

03-10-2017, 10:52 AM	#1
RacoonCityHost Member Join Date: Jan 2015 Posts: 44	Support center I like how your ISPsystem's support center is configured (I mean per incident support), but I want to charge a client's account for every ticket. Our customers pay for technical support provided once a month + support incident cost may vary depending on a task. Can we configure it in BILLmanager? Can I generate an invoice for a client?