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Old 01-14-2013, 09:49 AM   #1
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Default Issues after updating to 4.4.10.4

Hi. After updating we have a few crytical issues with ISPmanager Pro.
1. Users cannot create email boxes (we use Communigate Pro). The error message is "Internal Server Error". Apache error log contains the following: "Premature end of script headers".
2. ISPmanager error log is empty. The error reports stopped adding after updating the system.

How can we resolve these issues?
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Old 01-14-2013, 01:25 PM   #2
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Hello,
can you write ticket to support team?
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Old 01-14-2013, 01:39 PM   #3
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Quote:
Originally Posted by slava View Post
Hello,
can you write ticket to support team?
Do you mean a "20 EUR paid technical question"?
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Old 01-15-2013, 09:42 PM   #4
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If this issue is bug in our product you no need pay for it.
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Old 01-16-2013, 11:15 AM   #5
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I created a ticket in "Documents" category. I had insufficient funds to create a "20 EUR technical question".
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Old 01-16-2013, 11:27 AM   #6
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I got the following answer:

Unfortunately, there are no licenses with technical support ordered from your account. To get technical assistance, you may:

1. Take advantage of our online Documentation at http://en.ispdoc.com/
2. Ask your question at our discussion forum http://forum.ispsystem.com/en/


So, we have to pay for support for you to fix the bug?
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Old 01-17-2013, 09:11 AM   #7
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I've asked about this issue senior supporter, please give me a ticket number (where you wrote about problem), we will write back to you in it
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Old 01-17-2013, 10:18 AM   #8
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The ticket number is 4637125
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Old 01-17-2013, 11:16 AM   #9
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Our support team is already working on it and will answer you soon in this ticket
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