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Old 01-04-2013, 12:53 AM   #1
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Default User import error

We have just done a "User import" from two Ispmanager servers.

Destination server shows an error:
"Jan 3 22:34:02 zones: Failed to delete records: code=8 Code 8"

What is that error?
Is it a bug?
Could it be solved in any way?

Thank you.
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Old 01-04-2013, 10:36 PM   #2
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Hello, ISPmanager can't delete/change records in Domain names (in source server). Check ispmgr.log for explan this issue.
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Old 01-07-2013, 03:54 PM   #3
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Quote:
Originally Posted by slava View Post
Hello, ISPmanager can't delete/change records in Domain names (in source server). Check ispmgr.log for explan this issue.
Ok, domains were imported, and now backup process report that other error:
--
Jan 7 02:02:37 wwwdomain: Failed to backup 'DOMAIN.com': code=8 Code 8 . Skip it.
--

Backup was well done or not?
Any way to avoid that error message?

Thank you.
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Old 01-07-2013, 08:14 PM   #4
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No, www domain is not backuped, check ispmgr.log
Code:
grep 'Jan 7 02:0' /usr/local/ispmgr/var/ispmgt.log
May want to check Domain names - is the domain owned by another user?
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Old 01-08-2013, 01:56 AM   #5
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Quote:
Originally Posted by slava View Post
No, www domain is not backuped, check ispmgr.log
Code:
grep 'Jan 7 02:0' /usr/local/ispmgr/var/ispmgt.log
May want to check Domain names - is the domain owned by another user?
I have seen that error log at:
/usr/local/ispmgr/var/pbackup.log

Yes, we have Ispmanager Pro 4.4.10.4 and seems that user that fail are owned by a reseller (not root owned).

What is the solution?
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Old 01-08-2013, 09:05 AM   #6
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Can you write ticket to support team from https://my.ispsystem.com ?
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