US: 1-941-4621-069
  
Cyprus: 3-572-2052-781

Go Back   ISPsystem.com Forums > General discussion > Company news


Reply
 
Thread Tools
Old 09-29-2014, 10:13 AM   #1
ISPsystem team
 
Join Date: Jul 2014
Posts: 443
ksenya is on a distinguished road
Default Secure remote support

Your data is important and should be secure. We do everything possible to offer you a more simple and safe way to allow tech support staff to have remote access to your server. Now you do not need to send your root credentials in Support tickets, Forum, via Live-chat or other insecure channels.

In ISPsystem's software products version 5.19 and later you will only need to select the check box Allow access for support to allow our technical support staff to have remote access to your machine.

How it works?
When you select the check box, the system will download the ssh-key and allow for root access to your server both through Shell and the control panel. Clearing the check box will delete the key.

For more information, please read this article.

Our partners, who provide their clients with technical assistance, can activate keys for their own support staff. In this case the hint next to the check box will show the name of our partner.

If you are our partner and want to use this option, please send us your public key and your company’s name (how it will be shown in the hint) from your Client area at my.ispsystem.com
ksenya is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +2. The time now is 11:27 AM.