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Old 02-17-2011, 02:58 PM   #1
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Default Import User from Plesk

hi,

i have to migrate some users from a plesk server to ISPmanager.
with plesk i have made a backup, and copy this backup to the ISPmanager server.
Then i choose user import (local archive plesk) an become errors.

i think this plesk backupfile is wrong file for import?
what i have to do with plesk to make a file that i can import in ispmanager?

i had try to find a guide, but have not found.
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Old 02-17-2011, 03:47 PM   #2
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Please show the errors you had got.
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Old 02-18-2011, 10:53 AM   #3
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Feb 18 09:52:37 Import ERROR (global block): Failed to fetch the extension of file: /home/ialla/kuchen_2011.02.18_09.38

Last edited by sascha; 02-18-2011 at 10:55 AM.
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Old 02-18-2011, 11:16 AM   #4
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The file must have an extension. Please specify it.
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Old 02-18-2011, 12:33 PM   #5
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Quote:
Originally Posted by vian View Post
The file must have an extension. Please specify it.
plesk named this file kuchen_2011.02.18_09.38
i don't know what the extension is, is no .zip or anything else

it is a plesk packed file
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Old 02-18-2011, 05:08 PM   #6
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What version of Plesk do you use?
All arhiv files from Plesk I have seen have .tgz extension. Try to add it.
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Old 02-23-2011, 05:09 PM   #7
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Plesk 8.6

with .tgz extension the following error is occurred

Feb 23 16:04:04 Some error during unpacking occured. Error: /bin/tar: This does not look like a tar archive
/bin/tar: Skipping to next header
/bin/tar:
gzip: stdout: Broken pipe
/bin/cat: write error: Broken pipe
Exiting with failure status due to previous errors

Feb 23 16:04:04 Import ERROR (global block): Failed to find a xml file in temp directory

Last edited by sascha; 02-24-2011 at 10:16 AM.
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Old 02-24-2011, 10:14 AM   #8
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i think it is a MIME format

http://kb.parallels.com/en/1757
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Old 02-24-2011, 03:13 PM   #9
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Migration tool uses file's extension to determine the archiver it has to use to unpack file. So far Plesk generate files without extention the tool is unable to do the trick to raise an exception. According to the link you provided Plesk uses 'tar' archiver, so try to add '.tar' extension. I hope it will work this time. We will fix this issue in the tool in the next release.
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Old 04-29-2011, 12:03 PM   #10
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what do you mean with next release? because the error is still there

Apr 29 10:58:59 Some error during unpacking occured. Error: /bin/tar: Archive is compressed. Use -z option
/bin/tar: Error is not recoverable: exiting now
/bin/cat: write error: Broken pipe

Apr 29 10:58:59 Import ERROR (global block): Failed to find a xml file in temp directory

tested with: ISPmanager-Lite 4.3.54.2 in debian5

i've to migrate many users from plesk, please repair it
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