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Old 09-10-2013, 10:38 PM   #1
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Join Date: Sep 2013
Location: Frankfurt
Posts: 4
Sidd is on a distinguished road
Unhappy Strange problem of sending notification mails after new user is created

Hello Team,

Can someone assist me with a strange issue I experience?
  1. I have installed ISPManager on a new server (Debian Wheezy) with hostname: server1.mydomain.com
  2. I configured the 'user.welcome' Email Template under 'Other Settings>>Email Templates' to send mails from 'admin@mydomain.com'
  3. I create a new user testuser and Domain: testdomain.com and the user gets the Notification mail successfully.
  1. Next I create a new user 'myname' and Domain: 'mydomain.com'.
  2. 'mydomain.com' is managed through a different DNS Server.
  3. After creating this domain (and no further configurations done), I do not receive any Notification mails for any new users I create anymore.
  • Why is this? Shouldn't my 'mydomain.com' be configured from an external DNS Server?
  • Should the DNS be configured only on the ISPManager Server?
  • Is there any way that we can disable DNS Manager for a particular domain?
  • Is there any way that we can configure sendmail to send notification mails or use an external SMTP to send notification mails?

I think this is a basic requirement for a Control Panel and most possibly I am unable to find this feature or setting somewhere.

Please help!!

Regards,

Sidd
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Old 09-11-2013, 12:47 PM   #2
ISPsystem team
 
Join Date: Jun 2013
Posts: 233
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Hello,

It doesn't matter how server names is configured. Notification email should be send after new user creation if checkbox "Send message" is set.

Check ISPmanager's log, you can see
DEBUG send mail 'From: sales@mycompany.com
To: mary@gmail.com

if message was sent.

Also check mail server's log, probably there where some errors.
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