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Old 06-06-2018, 11:56 PM   #1
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Default Problems with updating ispmanager 5 lite

Hi,

i'm running ispmanager 5.148.1 licensed but the last current stable version is 5.153.1.
With automatic updates, from ssh (yum update) and with the command: "pkgupgrade.sh coremanager " the panel does not update.

Up to now I have not had any problems with the updates.
How can I resolve it?

Thanks.
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Old 06-14-2018, 04:05 AM   #2
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Hello

can you tell me the id or IP address of your license? Is it a lifetime license or it has anoher licensing period?
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Old 07-04-2018, 09:29 AM   #3
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This is happening again, I have the 5.153.1 version installed and the 5.156.1 update is live.

The license is lifetime and the id is 4438141.

Thanks for your help.
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Old 07-04-2018, 11:04 AM   #4
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Please navigate to "System" --> "System configuration" --> select the "Grant ISPsystem support access" check box to allow our technical support staff to access your server.

I will create a ticket and our specialists will update the panel.
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Old 07-04-2018, 11:05 AM   #5
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Please navigate to "System" --> "System configuration" --> select the "Grant ISPsystem support access" check box to allow our technical support staff to access your server.

I will create a ticket and our specialists will update the panel.
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Old 07-04-2018, 12:26 PM   #6
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Thanks but after several attempts I tried now and the panel has updated.
The strange thing is that I check the updates every day and today (4/7) the panel has been updated from 5.153.1 to 5.156.1 which was released on 19/6. The previous days has never reported me updates..

Do I provide access to do a check for the future?
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Old 07-04-2018, 03:14 PM   #7
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The best way is to write when the issue occurs so that our specialist can see the cause. After update it can be a problem to find the reason. So, please inform us in the ticket if the update process fails again in the future.
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Old 07-05-2018, 09:15 AM   #8
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Ok, I will definitely do it.
Thank you very much for helping.
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