02-25-2017, 03:01 PM | #1 |
Junior Member
Join Date: Dec 2016
Posts: 4
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Virusdie not properly installed on ISPmanager Business
I have just purchased a Virusdie for my ISPmanager Business installation (v5.90.2) but after following the steps in the relevant doc page, it looks like I can't use it.
The "Virusdie" link on the navigation menu works properly, listing all my server's users and allowing me to turn scanning on and off for each one. However when I select one and click on the "Scan" button I get this error: "Failed to start anti-virus scanning. Make sure that VirusDie has been installed on the cluster nodes" Moreover, upon visiting the Settings screen I get the following info: Virusdie has been already installed Current versions localhost - N\A Available version 2.1.2 I have tried deleting and reinstalling it but the problem persists. Any assistance would be appreciated. |
02-28-2017, 10:34 AM | #2 |
ISPsystem team
Join Date: Jul 2014
Posts: 443
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Hello,
we recommend writing to our Support team, our specialists will help you resolve the issue. You can register in our system https://my.ispsystem.com/billmgr and submit a ticket to Technical support or Customer care department |
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