Import User from Plesk

sascha · 02-17-2011, 02:58 PM

hi,

i have to migrate some users from a plesk server to ISPmanager.
with plesk i have made a backup, and copy this backup to the ISPmanager server.
Then i choose user import (local archive plesk) an become errors.

i think this plesk backupfile is wrong file for import?
what i have to do with plesk to make a file that i can import in ispmanager?

i had try to find a guide, but have not found.

vian · 02-17-2011, 03:47 PM

Please show the errors you had got.

sascha · 02-18-2011, 10:53 AM

Feb 18 09:52:37 Import ERROR (global block): Failed to fetch the extension of file: /home/ialla/kuchen_2011.02.18_09.38

vian · 02-18-2011, 11:16 AM

The file must have an extension. Please specify it.

sascha · 02-18-2011, 12:33 PM

Quote:

Originally Posted by vian

The file must have an extension. Please specify it.

plesk named this file kuchen_2011.02.18_09.38
i don't know what the extension is, is no .zip or anything else

it is a plesk packed file

vian · 02-18-2011, 05:08 PM

What version of Plesk do you use?
All arhiv files from Plesk I have seen have .tgz extension. Try to add it.

sascha · 02-23-2011, 05:09 PM

Plesk 8.6

with .tgz extension the following error is occurred

Feb 23 16:04:04 Some error during unpacking occured. Error: /bin/tar: This does not look like a tar archive
/bin/tar: Skipping to next header
/bin/tar:
gzip: stdout: Broken pipe
/bin/cat: write error: Broken pipe
Exiting with failure status due to previous errors

Feb 23 16:04:04 Import ERROR (global block): Failed to find a xml file in temp directory

sascha · 02-24-2011, 10:14 AM

i think it is a MIME format

http://kb.parallels.com/en/1757

vian · 02-24-2011, 03:13 PM

Migration tool uses file's extension to determine the archiver it has to use to unpack file. So far Plesk generate files without extention the tool is unable to do the trick to raise an exception. According to the link you provided Plesk uses 'tar' archiver, so try to add '.tar' extension. I hope it will work this time. We will fix this issue in the tool in the next release.

sascha · 04-29-2011, 12:03 PM

what do you mean with next release? because the error is still there

Apr 29 10:58:59 Some error during unpacking occured. Error: /bin/tar: Archive is compressed. Use -z option
/bin/tar: Error is not recoverable: exiting now
/bin/cat: write error: Broken pipe

Apr 29 10:58:59 Import ERROR (global block): Failed to find a xml file in temp directory

tested with: ISPmanager-Lite 4.3.54.2 in debian5

i've to migrate many users from plesk, please repair it

02-17-2011, 02:58 PM	#1
sascha Senior Member Join Date: Nov 2009 Location: Germany Posts: 117	Import User from Plesk hi, i have to migrate some users from a plesk server to ISPmanager. with plesk i have made a backup, and copy this backup to the ISPmanager server. Then i choose user import (local archive plesk) an become errors. i think this plesk backupfile is wrong file for import? what i have to do with plesk to make a file that i can import in ispmanager? i had try to find a guide, but have not found.

02-18-2011, 10:53 AM	#3
sascha Senior Member Join Date: Nov 2009 Location: Germany Posts: 117	Feb 18 09:52:37 Import ERROR (global block): Failed to fetch the extension of file: /home/ialla/kuchen_2011.02.18_09.38 Last edited by sascha; 02-18-2011 at 10:55 AM.

02-23-2011, 05:09 PM	#7
sascha Senior Member Join Date: Nov 2009 Location: Germany Posts: 117	Plesk 8.6 with .tgz extension the following error is occurred Feb 23 16:04:04 Some error during unpacking occured. Error: /bin/tar: This does not look like a tar archive /bin/tar: Skipping to next header /bin/tar: gzip: stdout: Broken pipe /bin/cat: write error: Broken pipe Exiting with failure status due to previous errors Feb 23 16:04:04 Import ERROR (global block): Failed to find a xml file in temp directory Last edited by sascha; 02-24-2011 at 10:16 AM.