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Old 03-12-2018, 11:03 PM   #1
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Default I can't add domain name - error

I can't add domain name that once existed on my server, but I delete it.

It says:

You have insufficient permissions to access the domain name

How can I solve this? I'm adding domain as a root.

I'm using ISP Lite 5
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Old 03-21-2018, 05:01 AM   #2
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Hello

Perhaps some records were not deleted from the database on the NS servers. Please, check.
If it doesn't help, grant access to your server with the panel to our support team and send the ticket from the Client area
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Old 03-21-2018, 09:39 AM   #3
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Hello

When you add domain name, you need choose his owner. Does this owner have limit of domain name?

That's possible that when you created a domain (WWW-domains), a domain name and mail domain were added automatically.
Then you deleted only domain name. But www-domain and mail domain were kept. In this case you can't add this name.
You may use the global search in the panel to find which items are created in the panel.
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Old 04-11-2018, 08:38 PM   #4
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I solved this, I opened ticket at customer support area and Alexander helped me, domain was deleted from www domain area, but it also needs to be removed from another category Domains-> Domain names section .

It was still there that's why I couldn't add it.
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