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Old 01-29-2018, 05:42 AM   #2
ISPsystem team
Join Date: Jul 2014
Posts: 443
ksenya is on a distinguished road

Do you have only one node or several?
If only one node is added, it seems to be an issue in our system.

Please send a ticket via your Client area.

To resolve the issue, we need to see logs of the operation and check the configuration. That's why we need to have a remote access to your server.

Please navigate to "System" --> "System configuration" --> select the "Grant ISPsystem support access" check box to allow our technical support staff to access your server. Also write the IP address of your server.
Or execute the command in the console

/usr/local/mgr5/sbin/licctl enable ispmgr support access (where ispmgr - is a short name of a control panel).

(Please, let us know the port number, if ssh is running on a non-standard port. If connection to your server is blocked from certain IP addresses, allow the access for our ip and
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