I've been trying to study up on ISPmanager. It looks pretty good, but I have a few questions that I can't seem to find the answers to.
- Does ISPmanager Pro support virtual users; i.e., accounts with the same names for different domains? For example: me@me.com and me@myself.com?
- What MTA does ISPmanager use?
- Does ISPmanager have spam filtering & anti-virus scanning of mail?
- Can spam filtering / virus scanning be provided on a per-user basis?
- Are backups/restores available on a per-site basis?
- How reliable are the backups/restores?
- In the Support Ticket system (Support Center), can techs/admins leave notes for one another that are not viewable by the end-user?
- Can support tickets be merged in case an end-user decides to open a new ticket rather than post an update to the first ticket?
- Does ISPmanager include disk space quota management on a per-domain and per-user basis?
- Does ISPmanager make use of highly-customized packages (for apache, ftp, or email) that prevent easy updating?
- How quick are you at issuing security updates? Example: the recent santy worm/php exploit.
- Does ISPmanager provide a webmail interface for end-users?
- Does ISPmanager have pre-defined web aliases for its services? Example: www.mysite.com/webmail = webmail; www.mysite.com/admin = site admin panel; etc.
That ought to do it for now. FWIW, we are currently using Ensim Pro and it's a dog. There is always something wrong with the servers. Mail is sluggish at best, backups/restores do not work at all. Ensim is slow to provide security patches. Unfortunately, we have several servers currently running Ensim Pro. So, if you've got the majority of features Ensim has, but have fewer problems, you may just get yourselves a new customer!
Thanks for your time,