Hello,
You can run it manually to do it fo to /usr/local/mgr5
If you have ISPmanager Lite - run sbin/backup2 name_user
Business - sbin/backup2_pro name_user
To track why ti's happenning, run a debug
backup2.* 9
backup2_cp.* 9
backup2_system.* 9
And check logs
var/backup2.log
var/backup2_cp.log
var/backup2_system.log
Backup will be done for the current date, if you need another date run
sbin/backup2 --date 2016-12-15 name_user
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