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Old 09-02-2009, 07:51 PM   #6
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Join Date: Aug 2009
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Originally Posted by tanya View Post

I see we don't understand each other. Therefore, we decide to write an expanded documentation with pictures on this topic in the nearest time.
That's great news and all, but how does that *HELP* us at this very moment?!? We've got two days left on our review of your product, and we can't get 'simple' things working, and your staff has yet to provide any assistance on any of our inquiries (other than just saying "why would you want to do that?", "that feature is coming" and "our docs need updating"). That is not customer-focused resolution of problems.
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