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Old 02-22-2017, 08:17 AM   #2
ISPsystem team
 
Join Date: Jul 2014
Posts: 443
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Make sure that you have configured mail options and email pre-defined templates

https://doc.ispsystem.com/index.php/Email_configuration

If everything is configured correctly, also check that your client is subscribed to notifications from you ("User settings --- Notifications" -- check the corresponding boxes)

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