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Old 01-10-2005, 05:46 AM   #3
Junior Member
 
Join Date: Mar 2004
Posts: 19
alain
Default Re: Pre-Sales Questions

Quote:
Originally Posted by prodjtech
[*]Does ISPmanager Pro support virtual users; i.e., accounts with the same names for different domains? For example: me@me.com and me@myself.com?
yes.
Quote:
Originally Posted by prodjtech
[*]What MTA does ISPmanager use?
sendmail
Quote:
Originally Posted by prodjtech
[*]Does ISPmanager have spam filtering & anti-virus scanning of mail?
No. but server administrator can self install and configure such software.
Quote:
Originally Posted by prodjtech
[*]Are backups/restores available on a per-site basis?
yes. from version 4.0.22
Quote:
Originally Posted by prodjtech
[*]How reliable are the backups/restores?
it was released half month ago and not full tested yet.
Quote:
Originally Posted by prodjtech
[*]In the Support Ticket system (Support Center), can techs/admins leave notes for one another that are not viewable by the end-user?
no
Quote:
Originally Posted by prodjtech
[*]Can support tickets be merged in case an end-user decides to open a new ticket rather than post an update to the first ticket?
no. but if you need it you can request this feature.
Quote:
Originally Posted by prodjtech
[*]Does ISPmanager include disk space quota management on a per-domain and per-user basis?
yes.
Quote:
Originally Posted by prodjtech
[*]Does ISPmanager make use of highly-customized packages (for apache, ftp, or email) that prevent easy updating?
we use only distributed with OS packages, without any patches.
No problems with updates.
Server administrator can configure all server software as he need.
Quote:
Originally Posted by prodjtech
[*]How quick are you at issuing security updates? Example: the recent santy worm/php exploit.
We don't support and update any 3d-party software like php, forums etc.
About ISPmanager we release new version every 2 week. and more often if some security problem.

Quote:
Originally Posted by prodjtech
[*]Does ISPmanager provide a webmail interface for end-users?
yes. we use OpenWebMail and SquirrelMail. also we allow to change or extend this list to any other webmail interface.
Quote:
Originally Posted by prodjtech
[*]Does ISPmanager have pre-defined web aliases for its services? Example: www.mysite.com/webmail = webmail; www.mysite.com/admin = site admin panel; etc.
yes. currently we have
/webmail/ - webmail interface
/myadmin/ - phpmyadmin
/manager/ - ISPmanager interface
also server administrator can reconfigure or extend it.
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Alain Goupille. ISPsystem support team.
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