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Search: Posts Made By: ksenya
Forum: General discussion 09-17-2018, 10:26 AM
Replies: 3
Views: 265
Posted By ksenya
Please send us the result of the file execution,...

Please send us the result of the file execution, not its content.
Forum: General technical discussion 09-17-2018, 10:21 AM
Replies: 1
Views: 5,387
Posted By ksenya
Hello could you please tell your...

Hello

could you please tell your certificate is generated by Let's Encrypt or you purchased it from one of the Certificate authority?
Forum: General discussion 09-14-2018, 09:06 AM
Replies: 3
Views: 265
Posted By ksenya
Hello Could you please show us the output...

Hello

Could you please show us the output of etc/libvirt/hooks/firewall.sh
Make sure that SELinux and FirewallD are disabled on the server. Our control panels work with pure iptables.
Forum: How-To Guides 09-11-2018, 02:39 AM
Replies: 1
Views: 5,690
Posted By ksenya
Hello If the issue was not resolved, please...

Hello

If the issue was not resolved, please send us a ticket from the Client area (https://my.ispsystem.com/billmgr).

To resolve the issue, we need to see logs of the operation and check the...
Forum: General technical discussion 09-11-2018, 02:34 AM
Replies: 1
Views: 199
Posted By ksenya
Hello Could you please write a ticket in...

Hello

Could you please write a ticket in our Client area (https://my.ispsystem.com/billmgr)?

To resolve the issue, we need to see logs of the operation and check the configuration. That's why...
Forum: General technical discussion 09-06-2018, 10:29 AM
Replies: 3
Views: 586
Posted By ksenya
They are specified in the notifications.

They are specified in the notifications.
Forum: General technical discussion 09-06-2018, 10:27 AM
Replies: 2
Views: 203
Posted By ksenya
Hello You need to add the TXT record into...

Hello

You need to add the TXT record into the master zone.
Forum: General technical discussion 09-05-2018, 05:48 PM
Replies: 1
Views: 615
Posted By ksenya
It seems that prestashop was installed when...

It seems that prestashop was installed when Apache was running and now its internal links work through .htacces which is compatible only with Apache.

Check it in the Apache mode. If everything...
Forum: Installation / System Requirements 08-24-2018, 09:53 AM
Replies: 4
Views: 5,758
Posted By ksenya
The module with Firewall won't work correctly, as...

The module with Firewall won't work correctly, as it won't be able to upload.

Why do you want to disable ipv6 in the kernel?
You may simply not allocate ipv6 to your clients.
Forum: Installation / System Requirements 08-24-2018, 05:24 AM
Replies: 4
Views: 5,758
Posted By ksenya
Hello This won't cause any issues. The only...

Hello
This won't cause any issues. The only thing is that the panel will warn you that the kernel doesn't support IPv6.

Ipv4 will work correctly.
Forum: General technical discussion 08-21-2018, 06:13 AM
Replies: 1
Views: 475
Posted By ksenya
Hello Please refer to this article...

Hello

Please refer to this article https://doc.ispsystem.com/index.php/How_to_configure_control_panel_address
After you configure the panel as described in this article, you won't have issues...
Forum: DСImanager 07-26-2018, 03:52 PM
Replies: 1
Views: 6,240
Posted By ksenya
Hello Please, refer to this guide...

Hello

Please, refer to this guide https://doc.ispsystem.com/index.php/DCImanager:_Troubleshooting#IPMI_issues

It describes the issues with IPMI and how they can be resolved.
Forum: Troubleshooting 07-04-2018, 03:14 PM
Replies: 7
Views: 1,091
Posted By ksenya
The best way is to write when the issue occurs so...

The best way is to write when the issue occurs so that our specialist can see the cause. After update it can be a problem to find the reason. So, please inform us in the ticket...
Forum: General questions 07-04-2018, 11:12 AM
Replies: 4
Views: 7,141
Posted By ksenya
Ok, I will inform you when we are ready with this...

Ok, I will inform you when we are ready with this feature.
Forum: Troubleshooting 07-04-2018, 11:05 AM
Replies: 7
Views: 1,091
Posted By ksenya
Please navigate to "System" --> "System...

Please navigate to "System" --> "System configuration" --> select the "Grant ISPsystem support access" check box to allow our technical support staff to access your server.

I will create a...
Forum: Troubleshooting 07-04-2018, 11:04 AM
Replies: 7
Views: 1,091
Posted By ksenya
Please navigate to "System" --> "System...

Please navigate to "System" --> "System configuration" --> select the "Grant ISPsystem support access" check box to allow our technical support staff to access your server.

I will create a...
Forum: General technical discussion 06-21-2018, 01:35 PM
Replies: 1
Views: 638
Posted By ksenya
Hello Could you please send us a ticket...

Hello

Could you please send us a ticket from your client area (https://my.ispsystem.com/billmgr)?

Unfortunately, I cannot help you at Forum, as we need to see the logs and settings of...
Forum: General questions 06-14-2018, 04:07 AM
Replies: 4
Views: 7,141
Posted By ksenya
Hello currently we don't have instructions...

Hello

currently we don't have instructions for translating BILLmanager 6 into other languages. I hope we will be able to provide you with the translation guide later.
Forum: Troubleshooting 06-14-2018, 04:05 AM
Replies: 7
Views: 1,091
Posted By ksenya
Hello can you tell me the id or IP address...

Hello

can you tell me the id or IP address of your license? Is it a lifetime license or it has anoher licensing period?
Forum: Troubleshooting 05-24-2018, 08:18 AM
Replies: 8
Views: 738
Posted By ksenya
Yes, the problem is the Exim configuration.

Yes, the problem is the Exim configuration.
Forum: General discussion 05-24-2018, 07:45 AM
Replies: 1
Views: 890
Posted By ksenya
Hello CentOS-6-amd64 is the name of the...

Hello

CentOS-6-amd64 is the name of the template, you should use the ID. You can see IDs in xml output, if you go to http://<your VMmanager>/vmmgr?func=osmgr&out=xml
For example, for...
Forum: Troubleshooting 05-21-2018, 06:52 AM
Replies: 8
Views: 738
Posted By ksenya
The cause of the issue does not relate to MX. The...

The cause of the issue does not relate to MX. The thing is that Exim doesn't know about local domain. The string that I gave you above should help.

please note - this topic does not relate to...
Forum: General technical discussion 05-21-2018, 04:51 AM
Replies: 5
Views: 594
Posted By ksenya
Sorry, but I don't have any more suggestions. ...

Sorry, but I don't have any more suggestions.

Please, submit a ticket to our Support center and grant access to the server with ISPmanager. Our specialists will help
Forum: Troubleshooting 05-18-2018, 10:24 AM
Replies: 8
Views: 738
Posted By ksenya
It seems that your email is in infinite loop...

It seems that your email is in infinite loop because in our standard Exim configuration it first checks its MX-record and sends the email to any place. And the client uses external static IP as the...
Forum: General technical discussion 05-18-2018, 10:14 AM
Replies: 5
Views: 594
Posted By ksenya
Sorry, i gave you the wrong answer in my previous...

Sorry, i gave you the wrong answer in my previous post.

You need to execute mount --bind . Perhaps, the directory is mounted in a different way or the file/directory owner was changed during...
Showing results 1 to 25 of 441

 
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