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Search: Posts Made By: ksenya
Forum: General technical discussion Yesterday, 01:35 PM
Replies: 1
Views: 56
Posted By ksenya
Hello Could you please send us a ticket...

Hello

Could you please send us a ticket from your client area (https://my.ispsystem.com/billmgr)?

Unfortunately, I cannot help you at Forum, as we need to see the logs and settings of...
Forum: General questions 06-14-2018, 04:07 AM
Replies: 1
Views: 367
Posted By ksenya
Hello currently we don't have instructions...

Hello

currently we don't have instructions for translating BILLmanager 6 into other languages. I hope we will be able to provide you with the translation guide later.
Forum: Troubleshooting 06-14-2018, 04:05 AM
Replies: 1
Views: 150
Posted By ksenya
Hello can you tell me the id or IP address...

Hello

can you tell me the id or IP address of your license? Is it a lifetime license or it has anoher licensing period?
Forum: Troubleshooting 05-24-2018, 08:18 AM
Replies: 8
Views: 271
Posted By ksenya
Yes, the problem is the Exim configuration.

Yes, the problem is the Exim configuration.
Forum: General discussion 05-24-2018, 07:45 AM
Replies: 1
Views: 220
Posted By ksenya
Hello CentOS-6-amd64 is the name of the...

Hello

CentOS-6-amd64 is the name of the template, you should use the ID. You can see IDs in xml output, if you go to http://<your VMmanager>/vmmgr?func=osmgr&out=xml
For example, for...
Forum: Troubleshooting 05-21-2018, 06:52 AM
Replies: 8
Views: 271
Posted By ksenya
The cause of the issue does not relate to MX. The...

The cause of the issue does not relate to MX. The thing is that Exim doesn't know about local domain. The string that I gave you above should help.

please note - this topic does not relate to...
Forum: General technical discussion 05-21-2018, 04:51 AM
Replies: 5
Views: 217
Posted By ksenya
Sorry, but I don't have any more suggestions. ...

Sorry, but I don't have any more suggestions.

Please, submit a ticket to our Support center and grant access to the server with ISPmanager. Our specialists will help
Forum: Troubleshooting 05-18-2018, 10:24 AM
Replies: 8
Views: 271
Posted By ksenya
It seems that your email is in infinite loop...

It seems that your email is in infinite loop because in our standard Exim configuration it first checks its MX-record and sends the email to any place. And the client uses external static IP as the...
Forum: General technical discussion 05-18-2018, 10:14 AM
Replies: 5
Views: 217
Posted By ksenya
Sorry, i gave you the wrong answer in my previous...

Sorry, i gave you the wrong answer in my previous post.

You need to execute mount --bind . Perhaps, the directory is mounted in a different way or the file/directory owner was changed during...
Forum: Troubleshooting 05-17-2018, 01:57 PM
Replies: 8
Views: 271
Posted By ksenya
Hello You need to add the following into...

Hello

You need to add the following into the configuration file

domainlist dummy_domains = lsearch;/etc/exim/domains

It already contains domainlist dummy_domains so you need to add the...
Forum: General technical discussion 05-17-2018, 09:26 AM
Replies: 1
Views: 96
Posted By ksenya
Hello no, it won't become the default one....

Hello

no, it won't become the default one. The default database is native.
Forum: General technical discussion 05-17-2018, 09:22 AM
Replies: 5
Views: 217
Posted By ksenya
Hello Please make sure that you have...

Hello

Please make sure that you have mounted the John Doe user correctly.

if this doesn't help, submit a ticket to our Support center (https://my.ispsystem.com/billmgr)and grant access to the...
Forum: General technical discussion 05-07-2018, 05:40 PM
Replies: 2
Views: 228
Posted By ksenya
Hello When you set an alternative PHP...

Hello

When you set an alternative PHP version for PHP as Apache, a new version will be applied to the whole server, not to a certain user or web-site.

Please refer to this article...
Forum: General technical discussion 04-19-2018, 02:18 AM
Replies: 3
Views: 289
Posted By ksenya
You are welcome! :)

You are welcome! :)
Forum: General technical discussion 04-18-2018, 03:48 AM
Replies: 3
Views: 289
Posted By ksenya
Hello You need to set the "Priority" option...

Hello

You need to set the "Priority" option for that domain. By default the first domain (in alphabetic order) opens.
Forum: General technical discussion 04-06-2018, 02:29 AM
Replies: 6
Views: 2,401
Posted By ksenya
Hello Sascha Support of http2...

Hello Sascha

Support of http2 (https://doc.ispsystem.com/index.php/HTTP/2) was introduced in ISPmanager 5.147
You can update your panel to this version to start using the new functionality.
Forum: General technical discussion 03-21-2018, 05:01 AM
Replies: 3
Views: 603
Posted By ksenya
Hello Perhaps some records were not deleted...

Hello

Perhaps some records were not deleted from the database on the NS servers. Please, check.
If it doesn't help, grant access to your server with the panel to our support team and send the...
Forum: Troubleshooting 02-07-2018, 06:44 AM
Replies: 1
Views: 950
Posted By ksenya
Could you please Grant access to our support team...

Could you please Grant access to our support team and send a ticket from the Client area (https://my.ispsystem.com/billmgr)?

Our specialists will check

Perhaps you need to clear the cache, but...
Forum: Troubleshooting 02-07-2018, 06:41 AM
Replies: 3
Views: 486
Posted By ksenya
Could you please Grant access to our support team...

Could you please Grant access to our support team and send a ticket from the Client area (https://my.ispsystem.com/billmgr)?

Our specialists will check
Forum: General questions 02-06-2018, 07:32 AM
Replies: 1
Views: 1,396
Posted By ksenya
Unfortunately, it's difficult to say what was the...

Unfortunately, it's difficult to say what was the cause of the issue.

That's why we need to have a remote access to your server. Please execute the command in the console

...
Forum: General questions 02-06-2018, 06:39 AM
Replies: 1
Views: 695
Posted By ksenya
Hello The example is given in the article...

Hello

The example is given in the article that you mentioned (https://doc.ispsystem.com/index.php/How_to_add_processing_modules#Examples_of_modules)

Try to use it, and if it doesn't help...
Forum: General questions 02-06-2018, 05:10 AM
Replies: 5
Views: 1,653
Posted By ksenya
To install Let's Encrypt certificate on...

To install Let's Encrypt certificate on BILLmanager, please refer to this Guide (https://doc.ispsystem.com/index.php/How_to_secure_your_panel_with_SSL-certificate)
Forum: General questions 02-06-2018, 05:09 AM
Replies: 1
Views: 626
Posted By ksenya
Hello You need to navigate to the...

Hello

You need to navigate to the "Processing modules" section in BILLmanager and add a manual processing module there.
Forum: General technical discussion 02-06-2018, 05:07 AM
Replies: 1
Views: 547
Posted By ksenya
Hello Unfortunately they are not saved in...

Hello

Unfortunately they are not saved in the control panel, so you won't be able to find them after deletion
Forum: General technical discussion 02-06-2018, 05:05 AM
Replies: 4
Views: 1,643
Posted By ksenya
Incoming emails are checked for viruses by ClamAV...

Incoming emails are checked for viruses by ClamAV and for spam by Spamassassin. In the control panel you can also activate Greylisting, that will suspend emails for 5 minutes (by default).
...
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