Forums Forums (
-   Troubleshooting (
-   -   File scan slow down server when login to "ISPManager 5 Lite" (

Aleksandr 03-23-2017 02:22 PM

File scan slow down server when login to "ISPManager 5 Lite"
ISPManager 5 Lite

uname -a
Linux [...] 4.2.0-27-generic #32~14.04.1-Ubuntu SMP Fri Jan 22 15:32:26 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

[1] Login as administrator.
[2] Click "Users".
[3] Switch to any user.
[4] May be (not necessary!) click "Scheduler (cron)" and then "Backup copies".
[5] Don't edit|change anything, just view!
[6] Server slows down! CPU utilization increases dramatically!
[7] It continues even when logout from "ISPManager 5" and close browser!

"ISPManager 5 Lite" scans files, when login to user account.

If there are many files in user account (more than 10 thousand in our case) it is a really big problem: sites unaccessible (HTTP 50x; slow MySQL operations; slow HDD operations, big CPU utilization, etc.), slow "ISPManager 5" interface loading, etc.

How can we stop the file scanning?

If it is a "bug" fix please.

ksenya 03-24-2017 05:49 PM

Aleksandr, could you please register at out Client area and provide access to your server? We need to check this and show to our QA department for further investigation of the issue?

Aleksandr 03-27-2017 02:55 PM

Thanx for attention and advice.

I've posted the message to client area.

Here is the copy of the message, people must know 8-)
What access do you need?
ISPManager HTTP interface admin access, ISPManager HTTP interface user access, SSH user access, SSH root...?
There is a big and important project at the server, we are interested to give you minimal access...
Here is today Zabbix graph
[ Trying to upload... Unsuccess. I compressed images to pointed size, height and width and still see "Close this window Manage Attachments | Upload Errors | 2017032705.jpg: This is not a valid image file."]
I did almost (but not!) the same: ISPManager admin login, down to the same user account, File manager, /logs, download access log file, logout 3 min max.
Today I think, that it's not important what to do under user account (see forum thread).
Our system administrator killed some process (I don't know exactly what process) and situation normalized exactly at kill time (see graph).

ksenya 03-28-2017 05:06 AM


I've posted the message to client area.
Could you tell me the id of the ticket? Cannot find it.


situation normalized exactly at kill time
Now everything is ok, correct?

Aleksandr 03-28-2017 01:51 PM

Ticket id. is private.
Killing is not normal for normalize 8-)
Solving is in progress.
I'll post news here.

Aleksandr 03-30-2017 05:19 PM

Problem has been solved.
Thanx to ISPSystem specialists.

All times are GMT +2. The time now is 01:32 AM.

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2022, vBulletin Solutions, Inc.