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sascha 02-17-2011 02:58 PM

Import User from Plesk

i have to migrate some users from a plesk server to ISPmanager.
with plesk i have made a backup, and copy this backup to the ISPmanager server.
Then i choose user import (local archive plesk) an become errors.

i think this plesk backupfile is wrong file for import?
what i have to do with plesk to make a file that i can import in ispmanager?

i had try to find a guide, but have not found.

vian 02-17-2011 03:47 PM

Please show the errors you had got.

sascha 02-18-2011 10:53 AM

Feb 18 09:52:37 Import ERROR (global block): Failed to fetch the extension of file: /home/ialla/kuchen_2011.02.18_09.38

vian 02-18-2011 11:16 AM

The file must have an extension. Please specify it.

sascha 02-18-2011 12:33 PM


Originally Posted by vian (Post 5178)
The file must have an extension. Please specify it.

plesk named this file kuchen_2011.02.18_09.38
i don't know what the extension is, is no .zip or anything else

it is a plesk packed file

vian 02-18-2011 05:08 PM

What version of Plesk do you use?
All arhiv files from Plesk I have seen have .tgz extension. Try to add it.

sascha 02-23-2011 05:09 PM

Plesk 8.6

with .tgz extension the following error is occurred

Feb 23 16:04:04 Some error during unpacking occured. Error: /bin/tar: This does not look like a tar archive
/bin/tar: Skipping to next header
gzip: stdout: Broken pipe
/bin/cat: write error: Broken pipe
Exiting with failure status due to previous errors

Feb 23 16:04:04 Import ERROR (global block): Failed to find a xml file in temp directory

sascha 02-24-2011 10:14 AM

i think it is a MIME format

vian 02-24-2011 03:13 PM

Migration tool uses file's extension to determine the archiver it has to use to unpack file. So far Plesk generate files without extention the tool is unable to do the trick to raise an exception. According to the link you provided Plesk uses 'tar' archiver, so try to add '.tar' extension. I hope it will work this time. We will fix this issue in the tool in the next release.

sascha 04-29-2011 12:03 PM

what do you mean with next release? because the error is still there :(

Apr 29 10:58:59 Some error during unpacking occured. Error: /bin/tar: Archive is compressed. Use -z option
/bin/tar: Error is not recoverable: exiting now
/bin/cat: write error: Broken pipe

Apr 29 10:58:59 Import ERROR (global block): Failed to find a xml file in temp directory

tested with: ISPmanager-Lite in debian5

i've to migrate many users from plesk, please repair it

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