Mailbox pwd change problem
 

Hi,

when trying to change the password of a users mailbox i get this error:

More Info links to http://en.ispdoc.com/index.php/Kb_parse_error

I don't have any .templ file in this directory.

Any idea what happened?

Hello,
I think file /usr/local/ispmgr/var/userconf/ispmgr.root' was broken, try to remove this file and change password again

now it says "mailalias already exists" no matter what mailbox name i enter (when creating a new mailbox).

No i get this error when trying to change a users mailbox password as a reseller:

There seems to be something wrong...

additionally i get access denied to /var/www/$user/data/php-bin/php.ini when trying to change their php configuration. That seemed to work until a few days ago.

May this have to do with the problems of ispmgr.root?

check your /etc/mail/aliases (/etc/exim4/aliases ... etc) for record about this mailbox. I think you should create a support ticket

I would create a support ticket but support doesn't seem to be available for any of my licences and i'm unable to buy additional support - at least i can't find out how.

And i thought i'm used to that online stuff after beeing an online guy and administrator for 15 years now :-S

Any chance to expand my support licence? I can't find a way to purchase additional months of support.

I find that really unusual and unfriendly for customers that i'm not able to open a ticket for technical questions but instead have to wait for days for forum answers.

maybe this helps: http://www.ispsystem.com/en/software/ispmanager/prices