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Old 02-25-2017, 03:01 PM   #1
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Join Date: Dec 2016
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Default Virusdie not properly installed on ISPmanager Business

I have just purchased a Virusdie for my ISPmanager Business installation (v5.90.2) but after following the steps in the relevant doc page, it looks like I can't use it.

The "Virusdie" link on the navigation menu works properly, listing all my server's users and allowing me to turn scanning on and off for each one. However when I select one and click on the "Scan" button I get this error:

"Failed to start anti-virus scanning. Make sure that VirusDie has been installed on the cluster nodes"

Moreover, upon visiting the Settings screen I get the following info:

Virusdie has been already installed

Current versions localhost - N\A
Available version 2.1.2


I have tried deleting and reinstalling it but the problem persists.

Any assistance would be appreciated.
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Old 02-28-2017, 10:34 AM   #2
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Join Date: Jul 2014
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Default

Hello,

we recommend writing to our Support team, our specialists will help you resolve the issue.
You can register in our system https://my.ispsystem.com/billmgr
and submit a ticket to Technical support or Customer care department
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