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Old 09-01-2009, 08:04 PM   #4
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Quote:
Originally Posted by tanya View Post
IPmanager works with any allocation ranging.
Then please explain how as the documentation is very weak on this. The docs explicitly say to enter a Class-C address, and we have tried everything we can think of to get a /27 into it at once (we don't want to have to manually type in every address in that block).


Quote:
Originally Posted by tanya View Post
It isn't true. I think you undestand something wrong.
Then please clarify. If this isn't the case why must some "file" also be uploaded with resolution information (and on that topic, what exactly is the format for this file) if you are somehow simply using RDNS to maintain availability. The fact we have to manually prepare some kind of file with lookup details certainly does make it appear that you just base it off of RDNS lookups.

Quote:
Originally Posted by tanya View Post
We have another way to this matter. It isn't necessary to create and delete accounts. A great number of servers can use the same account.
Please explain this statement as it is very unclear.

Quote:
Originally Posted by tanya View Post
In fact, all is OK. A great number of our clients use IPmanager very successfully.
Maybe for what they are doing this true, but not for all providers (and we've been around since 1995). The documentation is very poor, and given that we can't see how to make this work, we doubt anyone who hasn't been given extra help on this topic has found IPmanager to work "very successfully".

We're starting to burn through our trial period now and if we can't get this working soon, we'll likely have to go the Virtualmin/Cloudmin route.

Looking forward to the clarification in your response.
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