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Forum: Troubleshooting 02-07-2018, 06:44 AM
Replies: 1
Views: 162
Posted By ksenya
Could you please Grant access to our support team...

Could you please Grant access to our support team and send a ticket from the Client area (https://my.ispsystem.com/billmgr)?

Our specialists will check

Perhaps you need to clear the cache, but...
Forum: Troubleshooting 02-07-2018, 06:41 AM
Replies: 3
Views: 168
Posted By ksenya
Could you please Grant access to our support team...

Could you please Grant access to our support team and send a ticket from the Client area (https://my.ispsystem.com/billmgr)?

Our specialists will check
Forum: General questions 02-06-2018, 07:32 AM
Replies: 1
Views: 452
Posted By ksenya
Unfortunately, it's difficult to say what was the...

Unfortunately, it's difficult to say what was the cause of the issue.

That's why we need to have a remote access to your server. Please execute the command in the console

...
Forum: General questions 02-06-2018, 06:39 AM
Replies: 1
Views: 342
Posted By ksenya
Hello The example is given in the article...

Hello

The example is given in the article that you mentioned (https://doc.ispsystem.com/index.php/How_to_add_processing_modules#Examples_of_modules)

Try to use it, and if it doesn't help...
Forum: General questions 02-06-2018, 05:10 AM
Replies: 5
Views: 1,172
Posted By ksenya
To install Let's Encrypt certificate on...

To install Let's Encrypt certificate on BILLmanager, please refer to this Guide (https://doc.ispsystem.com/index.php/How_to_secure_your_panel_with_SSL-certificate)
Forum: General questions 02-06-2018, 05:09 AM
Replies: 1
Views: 295
Posted By ksenya
Hello You need to navigate to the...

Hello

You need to navigate to the "Processing modules" section in BILLmanager and add a manual processing module there.
Forum: General technical discussion 02-06-2018, 05:07 AM
Replies: 1
Views: 104
Posted By ksenya
Hello Unfortunately they are not saved in...

Hello

Unfortunately they are not saved in the control panel, so you won't be able to find them after deletion
Forum: General technical discussion 02-06-2018, 05:05 AM
Replies: 4
Views: 821
Posted By ksenya
Incoming emails are checked for viruses by ClamAV...

Incoming emails are checked for viruses by ClamAV and for spam by Spamassassin. In the control panel you can also activate Greylisting, that will suspend emails for 5 minutes (by default).
...
Forum: General questions 02-06-2018, 04:59 AM
Replies: 1
Views: 83
Posted By ksenya
Hello It doesn't matter, because this is...

Hello

It doesn't matter, because this is only an example.

Nginx should listen to a public IP, and ihttpd can be configured to listen to a private one.
In Nginx configuration file the...
Forum: General questions 02-06-2018, 04:55 AM
Replies: 2
Views: 435
Posted By ksenya
You can try adding your custom CSS to the...

You can try adding your custom CSS to the Branding settings in BILLmanager
Forum: Troubleshooting 02-02-2018, 12:34 PM
Replies: 3
Views: 168
Posted By ksenya
Hello this problem may occur starting from...

Hello

this problem may occur starting from version 5.138, as we had changed the Nginx proxy module and the extaction function...
Forum: General questions 02-02-2018, 11:45 AM
Replies: 3
Views: 114
Posted By ksenya
You are right, sometimes our documentation...

You are right, sometimes our documentation doesn't contain all the details. We are working on improving the guides.
Forum: General questions 01-31-2018, 10:01 AM
Replies: 3
Views: 114
Posted By ksenya
Hello To add an image (logo, etc.) into a...

Hello

To add an image (logo, etc.) into a document template, you can use the <img src=”path”/> tag which can be a hyperlink or image name.

For example, in order to add a user avatar into a...
Forum: Troubleshooting 01-29-2018, 05:42 AM
Replies: 1
Views: 115
Posted By ksenya
Hello Do you have only one node or several? ...

Hello
Do you have only one node or several?
If only one node is added, it seems to be an issue in our system.

Please send a ticket via your Client area (https://my.ispsystem.com/billmgr).
...
Forum: General technical discussion 01-22-2018, 04:01 AM
Replies: 1
Views: 148
Posted By ksenya
Hello Log in to ISPmanager --> navigate to...

Hello

Log in to ISPmanager --> navigate to WWW-domains --> the "Config" button
The files are located in /etc/nginx/vhosts
Nginx configuration file can be found in /etc/nginx/nginx.conf
Forum: IPmanager 01-11-2018, 08:00 AM
Replies: 4
Views: 2,698
Posted By ksenya
Hello domain_cert...

Hello

domain_cert /usr/local/mgr5/etc/ihttpd_lets.crt
domain_key /usr/local/mgr5/etc/ihttpd_lets.key

You need to edit this section - add here your certificate.
Forum: Troubleshooting 01-11-2018, 07:46 AM
Replies: 1
Views: 316
Posted By ksenya
Hello This issue was resolved in 5.130. The...

Hello

This issue was resolved in 5.130. The mail server should use the right certificates when connecting to mail.domain.com

However, it was not tested on Debian 9. You can send us a ticket...
Forum: General technical discussion 01-11-2018, 04:01 AM
Replies: 1
Views: 249
Posted By ksenya
Hello Please, check it here...

Hello

Please, check it here /etc/apache2/conf.d
Forum: General questions 12-25-2017, 01:40 PM
Replies: 1
Views: 343
Posted By ksenya
Hello Try to log in to BILLmanager as root...

Hello

Try to log in to BILLmanager as root --> Navigate to the "System settings" section --> Select a required time zone in the form that will open
Forum: Troubleshooting 12-05-2017, 10:49 AM
Replies: 1
Views: 375
Posted By ksenya
Hello Yes, in ISPmanager in the "IP-...

Hello

Yes, in ISPmanager in the "IP- addresses" module you can choose which IPs will be used as shared.
Forum: IPmanager 12-05-2017, 10:28 AM
Replies: 1
Poll: Dual install
Views: 210
Posted By ksenya
Hello yes, it is safe to install ISPmanager...

Hello

yes, it is safe to install ISPmanager Lite and IPmanager on one server. IPmanager is only a pool of IP addresses and it doesn't perform many operations.

However, you cannot install...
Forum: Installation / System Requirements 11-29-2017, 04:13 AM
Replies: 5
Views: 2,800
Posted By ksenya
We first launch ISPmanager Lite to evaluate the...

We first launch ISPmanager Lite to evaluate the experience, and based on that experience we take decision to add support for Business or not.
Forum: General technical discussion 11-27-2017, 04:08 AM
Replies: 4
Views: 1,554
Posted By ksenya
Hello Support of http/2 for CentOS 7,...

Hello

Support of http/2 for CentOS 7, Debian 9, and Ubuntu 16.04 will be added at the end of 2017/ beginning of 2018.
Forum: Troubleshooting 11-21-2017, 02:13 PM
Replies: 1
Views: 352
Posted By ksenya
Hello To solve the issue, you need to...

Hello

To solve the issue, you need to delete the file with php connection in /etc/httpd/conf.modules.d/
Forum: Troubleshooting 11-16-2017, 07:02 AM
Replies: 5
Views: 628
Posted By ksenya
Hello This error is caused by the change on...

Hello

This error is caused by the change on Let's Encrypt side. Yesterday we launched bugfix for this issue.

You need to update your panel to 5.131.1 beta or 5.126.1 stable.
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