Import User from Plesk

[sascha]

hi,

i have to migrate some users from a plesk server to ISPmanager.
with plesk i have made a backup, and copy this backup to the ISPmanager server.
Then i choose user import (local archive plesk) an become errors.

i think this plesk backupfile is wrong file for import?
what i have to do with plesk to make a file that i can import in ispmanager?

i had try to find a guide, but have not found.

[vian]

Please show the errors you had got.

[sascha]

Feb 18 09:52:37 Import ERROR (global block): Failed to fetch the extension of file: /home/ialla/kuchen_2011.02.18_09.38

[vian]

The file must have an extension. Please specify it.

[sascha]

The file must have an extension. Please specify it.

plesk named this file kuchen_2011.02.18_09.38
i don't know what the extension is, is no .zip or anything else

it is a plesk packed file

[vian]

What version of Plesk do you use?
All arhiv files from Plesk I have seen have .tgz extension. Try to add it.

[sascha]

Plesk 8.6

with .tgz extension the following error is occurred

Feb 23 16:04:04 Some error during unpacking occured. Error: /bin/tar: This does not look like a tar archive
/bin/tar: Skipping to next header
/bin/tar:
gzip: stdout: Broken pipe
/bin/cat: write error: Broken pipe
Exiting with failure status due to previous errors

Feb 23 16:04:04 Import ERROR (global block): Failed to find a xml file in temp directory

[sascha]

i think it is a MIME format

http://kb.parallels.com/en/1757

[vian]

Migration tool uses file's extension to determine the archiver it has to use to unpack file. So far Plesk generate files without extention the tool is unable to do the trick to raise an exception. According to the link you provided Plesk uses 'tar' archiver, so try to add '.tar' extension. I hope it will work this time. We will fix this issue in the tool in the next release.

[sascha]

what do you mean with next release? because the error is still there :(

Apr 29 10:58:59 Some error during unpacking occured. Error: /bin/tar: Archive is compressed. Use -z option
/bin/tar: Error is not recoverable: exiting now
/bin/cat: write error: Broken pipe

Apr 29 10:58:59 Import ERROR (global block): Failed to find a xml file in temp directory

tested with: ISPmanager-Lite 4.3.54.2 in debian5

i've to migrate many users from plesk, please repair it

[sascha]

Solutions???

[vian]

still no solution. increased the bug's priority.

[sascha]

still no solution. increased the bug's priority.

2 months later... some news?

i still need this function..... please

[vian]

What version of Plesk do you create a archive in? What steps do you do to create a backup?

[sascha]

What version of Plesk do you create a archive in? What steps do you do to create a backup?

please see posts before, there is everything.

i make a backup, with the normal "plesk backup" functiob in plesk.
and then "ftp repository" and upload it to the ISPmanager server. and on this server, i try to import.

plesk 8.6

[vian]

Please give me an access to your Plesk server.

[sascha]

see pm :-)

[bluelight]

Having the same issue. Client has Plesk 8.6 and import fails. Could you outline the solution on how you solved the problem?

Thanks,
Manu

[slava]

Hello,
can you write ticket to support team via billing system and provide access to problem servers?